While you might think this this level of detail is a bit over the top for a lowly ecard site, these 3 steps might help explain the mechanics of someone successfully viewing an ecard you send to them.
When you send an ecard to someone, that person is sent a notification email which contains a link to the ecard you have created. While we can confirm that the email has been sent from our site without a problem, we have no way to guarantee that the email will actually be delivered to the recipient.
If you received a success message when you sent the ecard, it means a notification email was sent from our site.
However, that's not a 100% guarantee that the recipient will have received it. Many mail providers will have strict filtering policies in place which will either move our mail notifications to a spam folder, or in some cases delete it. Additionally, many people also have additional spam filtering software in place on their computers, which might also trap our emails.
It might be worth asking recipients to check if our notification emails have been moved into their spam folders - either the one on their PCs if using an email application like Outlook / Outlook Express, or online via their mail provider's website.
Following on from that, even if they receive the email, they might not click on the link to view the ecard, as some people are wary about following links on emails which are from organisations they do not know. Therefore, we also cannot guarantee that your ecard recipient will follow the link in the notification email, even if they receive the email in the first place!
If you sign up for a free user account you will be able to use our facility which allows you to track your sent ecards.
Once you have signed up and logged in, go to your sent ecards page.
Sent ecards are listed in a table, most recent at the top.
The table contains a number of columns:
In the "Actions" column on the right hand side you will see various options:
|Design||Card Date||Queue Date||Read Receipt||Read Date||To||Actions|
For ecards sent after 16th January 2014, this option is available:
Click on the icon to see more details about the notification email sent to the recipient (this is only available for SENT ecards which are less than 1 month old)
You will see information similar to the details below
There are some key points to bear in mind here:
|Sent Date||29/01/2014 19:45:54|
|Subject||Fred Bloggs has sent you a jimpix card|
|Sent Diagnostic Result||250 2.0.0 s0TJjwHT002821 Message accepted for delivery|
|Open Location||Open IP||Opened User Agent||Opened Date|
|England, GB||10.20.30.40||WindowsWindows 7Windows Live MailWindows Live Mail||05/02/2014 23:26:37|
If you are still stuck, or have any other issues with the site which you need assistance with, please get in touch and I'll do what I can to help.